My last Ben & Jerry

I love Ben & Jerry ice cream and since today this is no longer true. To make the story short:

Hej,

I am a big fan of Ben & Jerry ice cream and there is hardly a day without eating your delicious ice cream. However, lately I am quite disappointed with “Fossil Fuel”. This is the second time in a raw that the package I bought is uneatable. It tastes like water and I have a hard time eating it at all. I just wanted to inform you, so that you can check the production process regarding this flavour. The other once seem good as usual but something is odd with FossilFuel. The last bad item I bought has the following number on the bottom side:

06/2009 L73400C011 05:53

Best regards,

Three weeks without any response made me angry, so I wrote again:

Hej,

Unfortunately I haven’t heard from you since my last email. Since then I bought your new flavours and I really like them, but today I got again Bohemian Raspberry which was uneatable: It seemed like melted and frozen several times again. I hereby give up to try to find the good ones and will tell my friends to stop buying your products as well, because I am really annoyed by companies which seem to have a good costumer relation, but in the end can not answer to one of their customers within 18 days. Best regards

I mean I don’t buy 10 SEK ice cream and if I would buy it I would not complain if sometimes it would taste like water or even worse. But if you pay almost 50 SEK for 500 g you expect something. At least good costumer relations, but then I got this:

Hi,

When it comes to “re-frozen” products our policy says you should go to the store where you bought the ice-cream. Take the complaint with them and then they can contact us. Partly cause you’ve “done the deal” with them and also so they can check their freezers and prevent anyone else to get the same unfortunate “experience”.

Ben & Jerry`s Sweden

In short: I pay ten times more for their ice cream and they expect me to solve their problems? I will send this email to Ben & Jerry in UK and USA, just for fun to ask them if they treat customers the same way as here. The least would be to ask me where I bought their product so that they could tell the sellers to have an eye on it, but NO! Now, I have to get used to the “cheaper” ice creams again, but at least I don’t tend to write to their costumer services, because I don’t expect them to have one.

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2 Responses to “My last Ben & Jerry”


  1. 1 gabri April 27, 2008 at 4:01 pm

    Switch to Häagen Dazs instead, i think it´s even better!
    Or eat only italian home-made icecream, the only one that can be called with that name!

  2. 2 ferramis April 27, 2008 at 6:09 pm

    Tried it, but no thx. “Italian icecream” sold in Sweden is not what I am used from Italy either, so there is no alternative for me 😦


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