Archive for the 'Sweden' Category

Stuff kids put in their ear or nose

Just spent yesterday 1.5 hours at Karolinska for a EEG of the older one, and today I spend again several hours there to get one off the pearls in the can out of his ear. They apparently collect these pearls to show parents that their kids are just normal (they cleaned the ones before they put it in, just for the case you were wondering ;))

LIDL and my attempt to play badminton

Hej,

Today I bought the following item:

Jumbo Badmintonset

http://www.lidl.se/cps/rde/xchg/lidl_se/hs.xsl/index_10616.htm

I am aware that LIDL stuff is usuall cheap and not intended to last for very long time, nevertheless I had hoped to have some fun with the really cheap items. I did not even play 5 minutes with a friend and both rockets broke within that time. Now I have balls, and no working rocket. Was this planed from LIDLs side, so that one can just look at the items and not use them or was it intended to last for longer time and LIDL likes happy costumers? In any case I am looking forward to hear from you regarding this. I am tired to carry broken items to LIDL and discuss with the people there, therefore, before I even go there I wanted to check what my changes are with LIDL and fairness.

Regards, Wannabe nerd

%%%%

Thank you for your e-mail.

I´m sorry that the Badminstonset were broken so soon after you bought it.
You can go to the store with the badminstonset and the receipt and show it to the manager of the store. He, or she can take a look at it and decide if you can have the money back. If it is a defect in a manufacture, there should not be any problem.

Have a nice day.

Med Vänlig Hälsning

Telenor, I hate you!

Time has passed since I had time to blog. In the main time the family got an offspring, which explains my disappearance. Luckily for the blog, I always have problems with things I buy, do or expect from companies. So this time it is Telenor, the operator I  got my iPhone from (which is still the best purchase I have ever made in my life! I can’t imagine a day without my iPhone). After wondering some friends in Germany never responded to my SMS I called them and found out that they never got any SMS. After some quick test I was convinced that something is wrong with my operator and not the other side. So here is the CHAT transcript from the Telenor costumer service; it might be of use for other Telenor users.  RED TELENOR, BLACK ME, note the typos and bad Swedish and English, but I was too angry and still chatting with others.

Välkommen till Telenors Kundservice du pratar med XXXX. Vad kan jag hjälpa dig med?
Hej, min svenska är inte så bra det kan blir lite svenglish om det är ok.
Jag är kund hos er och allt funkar bra sedan jag har bytt från tele2 till er
men nu har jag hört att kompisar i utlandet har inte fått mina sms
[…]

Ok, vilka länder gäller det? […]

Mest tyskland […]

Vet du vilken operatör de använder ? […]

[…]

Ok, för vi har endast sms avtal med operatörerna 02 Germany, T-Mobile och Vodafone.
Men har de någon av dessa operatörer ska det fungera så de kan ta emot dina sms. […]

[…] when i signed the contract no one told me that telenor cant sent sms to all countries and operators. i thought that was normal […]

Gör då såhär att du skriver upp några exempel på sms som du skickat, datum, tid och till vilket nummer. Exemplen får vara max 3 dagar gamla och så återkommer du med dessa exempel på måndag mellan 8-16,30 när våra tekniker finns på plats så kan de se vad som händer med de sms du skickat.

[…]

Ok, det är endast med de operatörer som jag skrev ovan som vi har sms avtal med i Tyskland. Detta innebär att det kan fungera att skicka till andra men vi kan inte garantera att operatören i  Tyskland skickar meddelanderna vidare till mottagaren.

men det betyder, att jag måste fråga alla mina kontakter i utlandet, vilken operatör dem har för att vara säker?

Ja, kolla med dem vilka operatörer de använder så kan vi kolla hur det ser ut med avtalen.

jag tar den på engelska. you are saying I have to ask all my contacts which operator they have to be sure that they get my sms?
Thats was a rhetorical questions, not serious, since I would feel stupid too ask everyone
what is your operator since telenor has to check whether the sms will arrive or not

Yes you have to check with them to know if there is something wrong or if they just have an other operator.

[…]
could you give me a link on your page, where this is stated; i mean countries and operators

Det finns inte på vår hemsida.

so i have to ask you everytime I have to sent it to another country?
ok, than we can continue maybe since I use to sent sms to Turkey and italy as well

Ett ögonblick så kan jag skriva in länderna och operatörerna som vi har avtal med här på chatten åt dig.
Australien Telstra Corporation Limited
Danmark TDC, Telenor ,Telia
Finland Sonera, Elisa
Frankrike Orange, SFR
Grekland Cosmote, Vodafone
Island Siminn
Isle of Man Manx Telecom
Italien Vodafone, Telecom Italia S.p.A
Jersey Jersey Telecoms
Litauen Tele2
Makedonien T-mobile
Malta Vodafone
Nederländerna KPN B.V, T-Mobile, Vodafone
Norge Telenor Mobil AS
Polen Polkomtel
Schweiz Swisscom Mobile
Spanien Vodafone, Orange, Telefónica Móviles
Storbritannien 02 UK, T-Mobile
Sydafrika MTN
Turkiet Turkcell
Tyskland 02 Germany, T-Mobile, Vodafone
Åland Aland Mobiltelefon Ab
Österrike T-Mobile Austria

so is this indicated somewhere? or is the chat the only source i have if I go out and tell people not to get the iphone from telenor? i guess i can copy it from this chat, right?

Jag tror inte det står i prislistan eller på vår hemsida faktiskt.

Javisst, du kan kopiera det från chatten. Om inte annat så kommer du få en kopia på denna konversation till den mailadress du angav när du loggade in på chatten.

UPDATE: This is the latest list I got from TELENOR.

Hey this is the countries respectively operators we got a interworking agreement with.
Land & Operatör:  Driftsatt den:
Australien
Telstra Corporation Limited  2009-05-01

Danmark
TDC  2007-11-23
Telenor  2002-03-01
Telia  2009-06-15

Finland
Sonera  2002-03-01
Elisa  2003-03-01

Frankrike
Orange  2004-02-01
SFR  2001-12-19

Grekland
Cosmote  2005-04-01
Vodafone  2002-04-01

Island
Siminn  2004-03-01

Isle of Man
Manx Telecom  2007-10-11

Italien
Vodafone  2002-06-01
Telecom Italia S.p.A  2004-06-01

Jersey
Jersey Telecoms  2002-06-01

Litauen
Tele2  2009-05-01

Makedonien
T-mobile  2002-05-15

Malta
Vodafone  2002-07-01

Nederländerna
KPN B.V  2002-05-01
T-Mobile  2002-08-01
Vodafone  2002-04-01

Norge
Telenor Mobil AS  2002-07-01

Polen
Polkomtel  2004-09-01

Schweiz
Swisscom Mobile  2002-03-01

Spanien
Vodafone  2002-04-01
Orange  2002-05-01
Telefónica Móviles  2002-05-01

Storbritannien
02 UK  2002-03-01
T-Mobile  2002-08-01

Sydafrika
MTN  2001-12-10

Turkiet
Turkcell  2002-09-01

Tyskland
02 Germany  2002-06-01
T-Mobile  2004-12-23
Vodafone  2008-02-11

Åland
Aland Mobiltelefon Ab  2008-07-21

Österrike
T-Mobile Austria  2004-02-01

Should I get used to liars?

Dear Posten.se

I am aware of the fact that I might ask for too much, viz. stop lying, however as a friendly soul I am giving it one more shot.

Since I moved to Sweden I started getting packages from abroad and everytime I came home I found your AVI with the sentence “Vi har sökt dig för att leverera paket/pall”. Assuming that Posten.se is a trustworthy institution I assumed that they are speaking the truth and started, whenever I expected an important package, to arrange someone at home who could accept the package, so that I do not loose a or few days. As it turns out however, Posten.se had never even tried to deliver the package, since at all the instances the postman or postwoman came only with the AVI having no intention to deliver tha package. I complained about this already several times, and I am aware that some packages are not intended to be delivered, but have to be picked up. Nevertheless, the AVI contains the sentence “Vi har sökt dig för att leverera paket/pall”, which clearly gives a different impression. Therefore, not only for me, but all other people, who wrongly assume that Posten.se is not lying, I asked you already to change the sentence. Furthermore I do not want any lies in my mailbox. I was told that you would report and change this, however yesterday I again received an AVI with the Kollinr ———– (the number is hardly readable!), and I repeat my request.

Do not sent me AVIs with the above sentence, unless you really have intended to sent me the package! I don’t care whether you write it by hand or change your AVI forms. One more AVI with a lie and you will hear from me again.

Sorry for my rude style, but I get sick off liars. I already spent to much time and money explaining the situation on the phone.

Best regards,

Wannabe Nerd

Its snowing

First time ever

More than 5 years have past and I haven’t had the change to leave the greater Stockholm area. Either I was abroad or in Stockholm. Having defended my thesis (this explains why I wasn’t to active lately here) gave me finally some time to try to see something else than Stockholm. So last weekend we went to Västervik and the most surprising thing to me (or to someone who was used to the German Autobahn) is that while driving on the E4 we suddenly had to stop. Why? Well see for yourself:

E4aha

Some where on the E4

Bought a garbage portable DVD player

Since I rented a car to drive some 600 km in Sweden and our son can’t be still while driving, we decided to by a portable DVD player used to be seldomly when ever we rent a car. Thats what we did and the result is of course a letter to the producer:

Hej,

I just bought a Jensen Media:Link 7100 DVD player, to be used at home and in the car. Since I opened the package and it “works” there is no way to get my money back. Why would I like to have my money back if the product “works”. Well if “works” means, that it transforms electrical power into heat and entropy then yes it works! But neither can I enjoy a movie in the car, since many DVDs which otherwise work fine, can’t be watched without touching/shaking the product until the movie continuous. Not enough the supplied “product stand” which is supposed to help the DVD player to stand, is not compatible with the DVD player. Neither in the manual nor on your webpage, nor a number of people were able to find a place to hold the DVD player. Of course I could use glue or a drilling machine to make a hole through the useless device, but I still hope that there is hope that one day products for which I pay will do what they are supposed to do.
So, is there any hope for me to get rid of the thing I bought or is it my fault to have bought a crappy product. Or is there still hope that the “product stand” has a purpose in being and the DVD player has just to get used to Swedens routes?

Greetings from a disappointed costumer,
wannabe nerd


March 2017
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